Thomas Cooke

Thomas Cooke is the Managing Principal of Print Management Solutions Group and the Founder and President of Learning Outsource Group.  As a nationally recognized speaker and facilitator, he has been a featured speaker at numerous office imaging industry conferences for a variety of organizations and OEM’s. He has authored or co-authored various training programs including Selling Managed Print Services and Sales Management Leadership in the 21st Century.  Thousands of executives, managers and sales professionals have participated in programs he has created or facilitated since 1992.  He is highly respected as an industry authority in Sales Education and Sales Management Leadership Development.

Before entering the training profession, Tom also spent 13 years with Ricoh Business Solutions, formerly Lanier Worldwide. As an Account Executive, he won the Chairman’s Council Award for sales excellence.  He then held positions as a Regional Sales Trainer, Branch Sales Manager, and was twice awarded District Manager of the Year for assignments in Milwaukee and Chicago.  In 1990, he was awarded the prestigious Manager of the Year Award for responsibilities as Vice President, Midwest Region Manager based in Chicago.  He was then promoted to the company’s Intercontinental Division as Managing Director of Lanier Pacific Pty. Ltd. based in Sydney, Australia.

Tom has a Bachelors Degree from Ohio University in Economics and completed post-graduate studies at Georgia State University.  He serves on the Ohio University College of Business Professional Sales Advisory Board, and is currently involved with several major universities conducting research and publications on Sales Management Effectiveness.  He is also a member of ASTD and numerous other civic and professional organizations.  He resides in Ormond Beach, Florida.

Jerry Newberry

Jerry Newberry, Print Management Solutions Group Managing Principal and founder of BEI PROS, has 26 years experience in all aspects of field service operations and profitability improvement in the document imaging industry. During his 10 years with Global Imaging Systems he held three national titles: National Service Support Manager, National Director of Service and National Vice President of Service.

During his tenure with Global, Jerry was responsible for working with all dealer acquisitions to achieve service profitability and operational benchmarks. Global was well recognized as managing the most profitable and efficient service organizations in the US when compared to conglomerates such as IKON, Xerox and Danka.

Jerry was also instrumental in the Global launch of their Managed Print Services model throughout all Global locations nationally.

In prior years, Jerry held several VP of Service positions in the independent dealer environment as well as an extremely successful 10 year career at Xerox Corporation.  Starting as a Field Technician, he was promoted numerous times and ended his career in the Field Engineering Division, based at Xerox Headquarters in Rochester, NY.

Jerry’s experience in the Managed Print Services business allowed BEI PROS to develop the only true “Service Financial and Operational Business Model” to ensure high profit margins and operational efficiency within the MPS arena.

BEI PROS has become “the company” to call to improve profitability and operations in service for the MPS or MFP business.  Jerry is also a nationally recognized speaker and facilitates several dealer development programs, focused on service and operational excellence.  He and his family reside in Tampa, Florida.

Kim D. Ward

Kim D. Ward is the Director of Training and Development for Print Management Solutions Group and shares the same responsibilities for Learning Outsource Group based in Ormond Beach, Florida. He has been involved in the training and consulting industry in a variety of capacities since 1990. He is a nationally recognized speaker, facilitator, consultant, and coach to the document imaging industry, and has personally worked with over 40,000 industry professionals, teaching such programs as Sales Management Leadership, Management Leadership in the 21st Century, Getting Into Your Customer’s Head Sales Education, Selling Managed Print Services, and many others.  His responsibilities also encompass curriculum development, keynote speaking, and video talent.  Kim has worked extensively with a large number of industry OEM’s, IKON, Global Imaging Systems, Xerox, and others in addition to hundreds of independent office imaging dealers during the past 15 years.

Kim has authored and co-authored numerous training programs including Leading High Velocity Change; Partnering for Success; and Management Leadership in the 21st Century.  His most recent book released in 2007, We’re On Your Side…A Message from Managers, followed Decisions Without Mistakes…Common Sense Decision Making Strategies for Today’s Managers and Leaders both released by iUniverse Publishing.

Kim, with over 25 years of sales, management, and executive leadership experience serves on the Professional Sales Advisory Board at Ohio University, and is a frequent guest speaker at the College of Business. He is also a member of numerous civic and professional organizations and resides with his family in Longwood, Florida.

Teri Dunn

Teri Dunn is the Director of Consulting for Print Management Solutions Group and a master facilitator for the company’s Selling Managed Print Services professional development program.  Teri’s responsibilities follow a distinguished career of 26 years with Global Imaging Systems companies in Pennsylvania, Washington and Oregon and finally as Global Corporate Vice President of Marketing.  Teri’s responsibilities which originated in sales led to roles of Vice President of Sales, Executive Vice President, Company President, and Group President.  In her role as Corporate Vice President of Marketing she assumed the rollout of Global’s successful national Print Management initiative.  Teri was also responsible for curriculum, administration and training of the “Sales and Marketing” module within the National Global Leadership Institute.

Throughout her business career, Mrs. Dunn has made outstanding contributions to the community.  In 1998, she was selected as one of the city’s Top 50 business leaders as a member of the Leadership Pittsburgh program.  She was a member of the Rotary Club of Pittsburgh for twelve years, serving two terms as a Board Director.  In 1997, she was honored by the State’s Governor, Tom Ridge, for her personal contribution in the statewide fight against hunger and was recognized as one of Pittsburgh’s Community Champions in 1998.  Teri served on the Board of the Greater Pittsburgh Food Bank and was Board President from 1996 to 1998.  In Washington, Teri implemented community service programs and policies to promote volunteerism with employees with NW Kidney Center, Boys and Girls Clubs, NW Harvest and several other organizations.

In 2001 The Greater Pittsburgh Community Food Bank asked Teri to return to celebrate its 15 year anniversary and accept the award for Vision and Innovation.  In 2002 California University of Pennsylvania recognized her with the Alumni Professional Excellence Award.  In March 2003 Kentucky Governor Paul E. Patton appointed Teresa N. Dunn a Kentucky Colonel.  In July 2004 she joined the Board of Directors of the Wesley Institute in Pittsburgh, PA.

Teri has delivered Managed Print Services presentations at numerous industry manufacturer events.  Throughout her career she has also taught Business Communications at Robert Morris College, shared an instructor position for Duquesne University’s School of Leadership & Professional Advancement course:  Leadership Trends in Information Technology, has guest lectured at University of Pennsylvania and has been published in several periodicals including Document Magazine.

In addition to her current consulting activities, Teri sits on the Board of Directors of Rampart Global, Inc. an engineering management resource company.

Jeff Kelly

Jeff is the Vice President of BEI Pros and master facilitator of the company’s newest offering, “Servicing” Managed Print Services. Jeff has more than 20 years of experience in the office imaging industry. He has been at the ownership and senior management level within the service arena. He has extensive management development experience and was a nationally certified trainer within Xerox. In addition, Jeff has spoken at various industry functions (ITEX, etc.) on how to maximize results within your service organization.

Before joining BEI Pros, Jeff worked with Xerox Corporation as an industry service consultant and as a Director of Service within the independent dealer environment. While working at Xerox Corporate headquarters Jeff was responsible for improving branch service operations and implementing processes and systems to ensure maximum margins and field performance. Jeff’s area of expertise is maximizing service operational efficiencies and profitability using proven systems. Jeff has also spent extensive time analyzing companies that are successful in print management and has developed best practices that are necessary to implement in order to achieve desired results on the service side of your MPS business.

Jeff has a Bachelor Degree in Business Management and Electronic Technology. Jeff currently resides in Denver, CO.

Gary B. Connor

Gary is responsible for instructional design and visual media including webinar production, e-learning and video concepts for Print Management Solutions Group.  A graduate of the University of Delaware, Gary has over 25 years experience in human resource education and development. He has developed over 40 customized industry training programs, and is the author of Buyer’s Side Selling, Instant Sales Meetings (Fenman Ltd.) and Sales Games & Activities for Trainers (McGraw Hill), now in its second printing.

For over a decade, Gary has also authored or facilitated training skills programs to thousands of participants. His audiences range from managers to high level executives, sales, customer service, and human resource professionals. He continues to work with many of the industry’s leading companies in a variety of capacities.

Prior to his association with Print Management Solutions Group and as a twelve year associate with Learning Outsource Group, Gary was the Director of Sales Training for Pitney Bowes. His current responsibilities involve speaking, program facilitation, curriculum design and development, program certifications, profiling and assessment testing, and consulting. He also manages the company’s operations in Atlanta, Georgia.

Kevin Davis

Kevin Davis is the president of TopLine Leadership Inc., a company that provides speaking, consulting and training services that dramatically increase TopLine revenue growth. Since 1989, Kevin has delivered sales and management/leadership training to tens of thousands of tenured salespeople and sales managers.

Kevin is the author of GETTING INTO YOUR CUSTOMER’S HEAD: 8 Secret Roles of Selling Your Competitors Don’t Know (Times Business/Random House), which was voted one of the top 30 business books by Soundview Executive Book Summaries (out of 1,500 titles considered annually).

Prior to starting his training firm, Kevin was a sales representative, account executive, sales manager, and district general manager during a distinguished career with Lanier Worldwide, a Fortune 200 company. In each of Kevin’s positions he earned Lanier’s Chairman’s Council award, presented annually to producers ranking in the top five percent. He also earned Lanier’s prestigious “District Manager of the Year” Award. As a sales manager, Kevin hired, trained and coached over 250 salespeople.

Kevin is a member of the National Speakers Association. His formal education includes a B.A. in Business Administration and extensive post-graduate work at U.C. Berkeley on the subject of instructional design. Kevin and his wife have two children, a daughter in law school and a son currently serving in the U.S.Navy.

Sandy Skiver

Sandy is the National Operations Administrator for Print Management Solutions Group and shares the same responsibilities with Learning Outsource Group.   Sandy’s extensive experience within the document imaging industry dates back to 1995.  Her current responsibilities encompass the management of all operational areas for the company including scheduling, travel and logistics, shipping and receiving, program administration, client communications, and client support.  In addition, she sits on the company’s management council to provide operational support to launch new and expanding products and services.

Sandy also manages the company’s business alliance relationships and personally assists clients with the development of employee competency profiles and assessment technology testing and reporting.  She works with many of the company’s largest clients including a number of OEM’s, independent dealers, channel resellers, and others.

Sandy is involved in a number of professional and civic organizations and resides with her family in Deltona, Florida.