Print Management Training Team

Thomas Cooke

Thomas Cooke is the Managing Principal of Print Management Solutions Group and the Founder and President of Learning Outsource Group.  As a nationally recognized speaker and facilitator, he has been a featured speaker at numerous office imaging industry conferences for a variety of organizations and OEM’s. He has authored or co-authored various training programs including Selling Managed Print Services and Sales Management Leadership in the 21st Century.  Thousands of executives, managers and sales professionals have participated in programs he has created or facilitated since 1992.  He is highly respected as an industry authority in Sales Education and Sales Management Leadership Development.

Before entering the training profession, Tom also spent 13 years with Ricoh Business Solutions, formerly Lanier Worldwide. As an Account Executive, he won the Chairman’s Council Award for sales excellence.  He then held positions as a Regional Sales Trainer, Branch Sales Manager, and was twice awarded District Manager of the Year for assignments in Milwaukee and Chicago.  In 1990, he was awarded the prestigious Manager of the Year Award for responsibilities as Vice President, Midwest Region Manager based in Chicago.  He was then promoted to the company’s Intercontinental Division as Managing Director of Lanier Pacific Pty. Ltd. based in Sydney, Australia.

Tom has a Bachelors Degree from Ohio University in Economics and completed post-graduate studies at Georgia State University.  He serves on the Ohio University College of Business Professional Sales Advisory Board, and is currently involved with several major universities conducting research and publications on Sales Management Effectiveness.  He is also a member of ASTD and numerous other civic and professional organizations.  He resides in Ormond Beach, Florida.

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Kim D. Ward

Kim D. Ward is the Director of Training and Development for Print Management Solutions Group and shares the same responsibilities for Learning Outsource Group based in Ormond Beach, Florida. He has been involved in the training and consulting industry in a variety of capacities since 1990. He is a nationally recognized speaker, facilitator, consultant, and coach to the document imaging industry, and has personally worked with over 40,000 industry professionals, teaching such programs as Sales Management Leadership, Management Leadership in the 21st Century, Getting Into Your Customer’s Head Sales Education, Selling Managed Print Services, and many others.  His responsibilities also encompass curriculum development, keynote speaking, and video talent.  Kim has worked extensively with a large number of industry OEM’s, IKON, Global Imaging Systems, Xerox, and others in addition to hundreds of independent office imaging dealers during the past 15 years.

Kim has authored and co-authored numerous training programs including Leading High Velocity Change; Partnering for Success; and Management Leadership in the 21st Century.  His most recent book released in 2007, We’re On Your Side…A Message from Managers, followed Decisions Without Mistakes…Common Sense Decision Making Strategies for Today’s Managers and Leaders both released by iUniverse Publishing.

Kim, with over 25 years of sales, management, and executive leadership experience serves on the Professional Sales Advisory Board at Ohio University, and is a frequent guest speaker at the College of Business. He is also a member of numerous civic and professional organizations and resides with his family in Longwood, Florida.

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Teri Dunn

Teri Dunn is the Director of Consulting for Print Management Solutions Group and a master facilitator for the company’s Selling Managed Print Services professional development program. Teri’s responsibilities follow a distinguished career of 26 years with Global Imaging Systems companies in Pennsylvania, Washington and Oregon and finally as Global Corporate Vice President of Marketing. Teri’s responsibilities which originated in sales led to roles of Vice President of Sales, Executive Vice President, Company President, and Group President. In her role as Corporate Vice President of Marketing she assumed the rollout of Global’s successful national Print Management initiative. Teri was also responsible for curriculum, administration and training of the “Sales and Marketing” module within the National Global Leadership Institute.

Throughout her business career, Mrs. Dunn has made outstanding contributions to the community. In 1998, she was selected as one of the city’s Top 50 business leaders as a member of the Leadership Pittsburgh Program. She was a member of the Rotary Club of Pittsburgh for twelve years, serving two terms as a Board Director. In 1997, she was honored by the State’s Governor, Tom Ridge, for her personal contribution in the statewide fight against hunger and was recognized as one of Pittsburgh’s Community Champions in 1998. Teri served on the Board of the Greater Pittsburgh Food Bank and was Board President from 1996 to 1998. In Washington, Teri implemented community service programs and policies to promote volunteerism with employees with NW Kidney Center, Boys and Girls Clubs, NW Harvest and several other organizations.

In 2001, The Greater Pittsburgh Community Food Bank asked Teri to return to celebrate their 15 year anniversary and accept the award for Vision and Innovation. In 2002, California University of Pennsylvania recognized her with the Alumni Professional Excellence Award. In March 2003, Kentucky Governor Paul E. Patton appointed Teresa N. Dunn a Kentucky Colonel, and in July 2004 she joined the Board of Directors of the Wesley Institute in Pittsburgh, PA.

Teri has delivered Managed Print Services presentations at numerous industry and manufacturer events. Throughout her career she has also taught Business Communications at Robert Morris College, shared an instructor position for Duquesne University’s School of Leadership & Professional Advancement course titled Leadership Trends in Information Technology, and has been a guest lecturer at California University of Pennsylvania. She also has been published in several periodicals including Document Magazine.

In addition to her current consulting activities, Teri sits on the Board of Directors of Rampart Global, Inc. an engineering management resource company.

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Shawn CashmarkShawn Cashmark

Shawn Cashmark is a Managed Print Services Consultant for Print Management Solutions Group, a Learning Outsource Group company, and focuses his efforts on dealer support, MPS integration, and implementation of education strategies and tools provided in Print Management Solutions Group’s internationally recognized MPS training seminars. He also will be leading the expansion of Print Management Solutions Group’s services in the U.K. as an affiliate of the organization. He has also worked extensively with dealers throughout the UK and EMEA (Europe, Middle East, and Africa).

Before entering the training and consulting profession, Shawn had 30 years of experience in all aspects of sales, sales management, and executive education. His MPS experience dates back to 2001 with Pinnacle Document Systems, which eventually became Sharp Business Systems in 2007. He was instrumental in implementing a CRM solution within all SBS locations and training sales professionals to use CRM technology to streamline the MPS sales engagement process and achieve profitability benchmarks.

In 2009 Shawn joined Compass Sales Solutions as VP of Sales where he helped execute the successful rollout of Sherpa CRM, Compass’s latest technology offering to the document imaging industry. In Shawn’s new venture, he will be an exclusive reseller of the Sherpa product from Compass under the name Cashmark, LLC, and provide MPS training and support in both the USA and U.K.

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Gary B. Connor

Gary is responsible for instructional design and visual media including webinar production, e-learning and video concepts for Print Management Solutions Group.  A graduate of the University of Delaware, Gary has over 25 years experience in human resource education and development. He has developed over 40 customized industry training programs, and is the author of Buyer’s Side Selling, Instant Sales Meetings (Fenman Ltd.) and Sales Games & Activities for Trainers (McGraw Hill), now in its second printing.

For over a decade, Gary has also authored or facilitated training skills programs to thousands of participants. His audiences range from managers to high level executives, sales, customer service, and human resource professionals. He continues to work with many of the industry’s leading companies in a variety of capacities.

Prior to his association with Print Management Solutions Group and as a twelve year associate with Learning Outsource Group, Gary was the Director of Sales Training for Pitney Bowes. His current responsibilities involve speaking, program facilitation, curriculum design and development, program certifications, profiling and assessment testing, and consulting. He also manages the company’s operations in Atlanta, Georgia.

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Sandy Skiver

Sandy is the National Operations Administrator for Print Management Solutions Group and shares the same responsibilities with Learning Outsource Group.   Sandy’s extensive experience within the document imaging industry dates back to 1995.  Her current responsibilities encompass the management of all operational areas for the company including scheduling, travel and logistics, shipping and receiving, program administration, client communications, and client support.  In addition, she sits on the company’s management council to provide operational support to launch new and expanding products and services.

Sandy also manages the company’s business alliance relationships and personally assists clients with the development of employee competency profiles and assessment technology testing and reporting.  She works with many of the company’s largest clients including a number of OEM’s, independent dealers, channel resellers, and others.

Sandy is involved in a number of professional and civic organizations and resides with her family in Deltona, Florida.

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